Overview of the home page
Direct Enquiries' Home Page contains the Register's main search facility. It is
also the gateway to all the other features contained within the site.
NB: You can return to the home page at any point during your visit to Direct
Enquiries, by clicking on the ‘Home page’ link situated beneath the Direct
Enquiries logo in the top left hand corner of the page.
Located on the top right of the page are links to a page containing access options and this help page. You can change the size of the
text throughout the site by clicking on the "A+" (to increase) and "A-" (to
decrease) buttons, located below the partner logos. Clicking on the "A" button
returns you to the standard scheme. Next to those are four buttons, in
different colours, allowing you to change the colour scheme of the site.
Three other pages can be accessed from this part of the page, a brief description
of each is outlined below:
More Access Options: This page allows you to change the way in which the
website is presented. This includes changing the background and text colours
throughout the website and also explains how to increase or decrease the size
of the text on each of the pages. It also provides information about the access
keys used throughout the website.
Disabled Access: This page gives you information on the symbols displayed throughout the site.
Help: This is the page you are currently reading and provides a user
guide for searching Direct Enquiries, as well as other help resources.
On the right hand side of the website is a series of links used to navigate
round Direct Enquiries. These are broken down into three main sections:
Competitions and Games
This section gives you access to the latest competitions and games run by Direct Enquiries and its partners.
Help for Businesses
This section details the services on offer to businesses.
Join Direct Enquiries: Register your business on the Nationwide Access Register.
Business Case: Compelling reasons to register your business on Direct Enquiries.
UK Coverage: A map and list of all the organisations and their locations listed on the Nationwide Access Register.
Free Business Solutions: This page provides details of the self assessment tool and search facility available to all businesses.
- Access Assessment: clicking on this link opens a new page where business owners can complete an online assessment of their businesses, highlighting their levels of access and any areas that might need improvement.
- Enhance your own Web Site: clicking on this link opens a new page where website owners can download a free version of the Direct Enquiries search for use on their own site. There are four different versions of the search available within the page, allowing businesses to choose from a range of styles.
- - Customer Sign In: The customer area is an area specifically for registered companies to view and update their registration details; particularly when their access and facility details change.
This section provides navigation for registered members of Direct Enquiries.
Free Member Registration: Register with Direct Enquiries for an enhanced service.
Member Sign In: This form enables registered members to sign in to use the enhanced services.
Give companies your view: Members have the opportunity to feedback to companies listed on Direct Enquiries about the accessibility at individual locations.
The following additional links are also available in the 'Members' section but
only when you are logged in as a member of the website:
Your Favourites: This page shows the locations you have saved in your list of favourites.
Amend member registration: This page allows registered members to modify their registration details.
Unregister: This page provides a facility for registered members to remove their registration from Direct Enquiries.
Sign out: Clicking this link will sign you out of Direct Enquiries.
About Us: these pages describe how the company was formed and provides information about key personnel in the organisation.
Our Partners: this page provides a brief description of the organisations partnered with Direct Enquiries and links to their websites.
What companies say: This is a list of quotes from Direct Enquiries customers.
Contact us: This page details how you can make contact with members of the Direct Enquiries team.
Useful Organisations: This page lists organisations that you might find useful.
Press Information: This page links through to all the press announcements and notable coverage from Direct Enquiries.
Overview of Search Area
Down the left hand area of the home page is the search area, represented by a series of textboxes and symbols.
Different search types:
Find me a: This search box enables users to search for a generic type of business such as a hotel or a bank.
Or a Business named: This option enables users to search for a business by name and then location.
In Where: Simply add a town name or post code to the box and you will be presented with a list of accessible goods and service providers.
Access and facilities symbols: This area consists of a series of symbols
which can be selected in order to prioritise your search results. NB: For a
description of what each symbol means, hover the mouse cursor over it, at which
point the description will appear on the screen.
Direct Enquiries has developed a series of key searches to make the website even more user friendly. Click on the search of your choice and enter a location.
Customising Direct Enquiries
We appreciate that everyone has different requirements when it comes to viewing
websites, consequently Direct Enquiries has been designed so that you can
change the way the data is presented to you. This is achieved by changing the
size of the text and colour scheme of the pages. This is all done on the
‘Access Options’ page, which you can get to via the link on the top right of
all page throughout the site.
For example, if you would prefer to view the screen with yellow text on a black
background then you could do so by selecting the ‘Yellow on Black Scheme’. To
do this just click the corresponding link on the access page.
To increase or decrease the size of the text throughout Direct Enquiries you
just keep pressing the ‘Bigger Text’ and ‘Smaller Text’ buttons until you are
happy with the text size.
If at any time you wish to return to the default settings, please select
‘Standard Scheme’ and the ‘Standard Text’ button.
NB: You can also change the text size within your browser.
Direct Enquiries Access Keys Information
Details of our access keys are also included on the Access Option page. These
can either be found by scrolling down the page or clicking on the ‘access keys
information’ link in the first section of text.
Registering as a FREE member of Direct Enquiries
To become a Direct Enquiries member, click on the ‘Free member registration’ link situated in the ‘Direct Enquiries Members’ section in the right hand navigation section on the home page.
The fields marked with an asterisk are mandatory on the member registration page. Without them, registration will not be possible.
Membership benefits are outlined below:
Enter competitions and take part in surveys: Direct Enquiries will run regular competitions and surveys with partner organisations. Participation is only open to Direct Enquiries members.
Favourite locations: You can set up a list of your favourite locations. Not only will this allow you to revist those registrations easily when you use Direct Enquiries, but it also emails you to let you know whenever they update their disabled access information.
Leave feedback: Having visited any location listed on Direct Enquiries, this great tool allows you to send them your feedback, commenting on all areas of their service.
Regular updates: As a member you will be the first to hear about changes to the site, news and new services.
Member offers: From time to time we run offers with our partners and registered companies, exclusively available to our members.
NB: You must agree to Direct Enquiries user registration terms and conditions before registering. Details of these can be viewed by following the link here: ‘Click here to view Member Registration Terms’
Member Sign In
Once you have registered, you may sign in using the ‘Member sign in’ link situated in the 'Direct Enquiries Members' section in the right hand navigation section on the home page.
If at any time you forget your password you can click the ‘Password Hint’ button on this screen. This will provide the hint that you created when originally registering as a member. However, for this to be possible you do need to type in your full email address.
For example, when registering you could choose your favourite colour or your mother’s maiden name as a password. By pressing the ‘Password Hint’ button, the password reminder will be visible beneath the ‘Email’ textbox.
The ‘Automatic login to site’ radio button determines whether you wish Direct Enquiries to remember your login settings. If you select ‘Yes’ at this stage, you would not need to log in each time you visit. This is particularly useful for frequent visitors.
Prioritising your search results
Direct Enquiries enables you to define your requirements and access needs by the
use of access and facilities symbols on the home page.
When these symbols are selected (or turned on) the search results are prioritised according to the
businesses that provide the facilities and access that you require.
The symbols available are shown below (Please note: these symbols change colour if you have selected a non-standard colour scheme on the ‘Access Options’ page).
||We provide facilities for people who are partially sighted. For example:
Braille formats, large print, audio tapes etc.
||We provide facilities for people who are partially sighted. For example:
Braille formats, large print, audio tapes etc. (SELECTED)
||We provide customer car parking.
||Wheelchair access into our premises is possible with assistance.
||We provide customer toilets.
||Full, non-assisted, wheelchair access into our premises is possible.
||Specialised adult changing facilities are available. These include hoists,
adjustable benches and are large enough for two carers.
||We provide facilities for people with a mobility impairment. For example: A
seating area, hand rails etc.
||Accessible fitting rooms are available.
||We have fully accessible toilets installed at our premises.
||An intercom is available at the entrance providing communication with our
||We offer a sign language service; please ask our staff for full details.
||We provide temporary ramps to improve access to the building.(*)
||We offer facilities for hard of hearing people.
||A customer lift has been provided.(*)
||An induction loop has been installed to benefit our hard of hearing customers.
||An accessible customer lift has been installed, improving access for wheelchair
||We provide accessible car parking spaces for disabled customers.
||Our premises are fitted with automatic doors to ease entry.(*)
||We provide trolleys designed to fit to wheelchairs, allowing customers to more
freely use our services.
||We provide alternative services to improve access for disabled customers, please ask
staff for more details.(*)
||Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin
||Low Reception/Information counters available (*)
||Alternative languages are available.
||Our staff have been trained to offer excellent service levels, please ask if
you have any particular requirements.
||Our premises are accessible to parents with a pushchair or pram.
||We provide baby changing facilities.
||Accessible baby changing facilities are available.
||We provide a hoist facility.
||There is a Roll-In shower available.
||There is an accessible bath available.
|The following apply to ATMs only:
||Our ATM has braile functionality.
||Our ATM has been lowered to improve access.
||Our ATM has been equipped with an audio facility.
(*) – Indicates that these symbols are not available in the search area but are
displayed in the search results and ’More Information’ page if relevant. These
additional symbols can be added or removed by registered clients in the Client
When selected the colour of a symbol turns from blue to green (in the standard
colour scheme), it also increases in size and gains a dark border. The symbol
can also be de-selected or turned off. In this case the symbol changes from
green, back to blue and the dark border is removed from the outside.
Searching by category (Business Type search)
To search Direct Enquiries by business type, you type a business category into the ‘Find me a’ box in the search area on the home page. (By default, the text in this textbox will be ‘Business Type’),
You then enter the location in which to search – a postcode, a town or a county;
e.g. BH1 or RG12 1JB, Bournemouth or Dorset respectively, in the textbox labelled ‘In where:’. (By default, the text in this textbox will be ‘Location’). Pressing the ‘Go Find’ button subsequently executes the search.
If your search criteria returns more than one possible category, then a category selection screen is displayed where you need to select the category you wish to search for.
After selecting from the category selection screen, Direct Enquiries then displays the search results page. If however a location has not been entered at this stage the ‘In where:’ page would be displayed for you to enter your location.
Please note that you can change your original search criteria at this stage if you wish.
The title of the search box on the ‘In where:’ screen becomes that of your chosen category, in this example, ‘Hotels & Inns’.
NB: You can change your access and facilities requirements at this stage by selecting or de-selecting the symbols as required.
With the location details entered correctly, you can now search the register. To do this, click the ‘Go Find’ button.
Multiple Possible Locations
If you have chosen to search for a place with more than one possible match then a location selection screen is displayed where you must select the location you wish to search for.
For example, if you searched for Farnham you would be presented with a list of options. e.g. Farnham, Waverley and Farnham Common, South Bucks.
The search results page will be displayed after selecting the location of your choice from the list.
Searching for a specific business (Name search)
In order to search the register for a specific business you type in the name or part name, of the business you are looking for in the ‘or a Business named:’ textbox, e.g. Direct Enquiries. You can then enter a location in the ‘In where:’ textbox, e.g. Bracknell, Berkshire or RG12. Alternatively, you could choose to leave the ‘in where:’ textbox empty.
NB: When searching by company name, if only one match is found then the search results for that company will be displayed. If more than one result is found for that particular search then you will be required to enter a location and presented with the ‘In Where:’ textbox
Searching for a specific business works in a similar way to searching by category. However, by entering part of the business or service name, the Direct Enquiries search engine would return a list of matches that contain your search text as part of its title. (NB: A minimum of three characters should be entered for this to be effective)
For example, keying in the word “Direct” would bring back all business with the word “Direct” in it's title, e.g. Direct Enquiries, Direct Company (for example), Directions UK (for example) and so on.
By doing this, a screen will be displayed with all the possible matches where you can select the one you wish to view details for.
Searching by place
In order to search the register by location, simply type the location in the ‘in Where’ textbox, e.g. Bracknell, Berkshire or RG12 and press the ‘Go Find’ button.
NB: In the same way that related categories work, a location with more than one possible match would return a list of locations for you to choose from. For example, there is more than one ‘Farnham’ in the UK therefore you would be presented with the list to choose from.
Having successfully chosen the place you wish to search, you will be presented with a list of all registered businesses that are situated in, or around your choice of place.
Search the register for a National Key Scheme toilet (RADAR Toilets)
To search Direct Enquiries for a National Key Scheme toilet you should select the ‘Find your nearest RADAR Toilet’ key search and choose a region.
Widening your search area
By default the Direct Enquiries search engine looks for results that are nearest
(in distance) to your original search location.
To begin with, Direct Enquiries searches within 5km of your selected location.
If no matches are found, the system automatically increases the search area in
3km denominations, up to 15km or until a match is found. If a match is still
not found then you can choose to widen the search area by clicking the
‘Increase search area’ link. Alternatively, you could change your search
If no matches are found, increasing the search area widens the results by 15km
at a time, up to a total radius of 105km or until a match is found, e.g. 15km,
30km, 45km. For each 15km denomination you would need to click the ‘Increase
search area’ link.
Please note: You can keep increasing the search area until 30 matches are
returned at which point the ‘Increase search area’ link would no longer be
displayed. In this scenario you must page through the results if you want to
see more than twenty results.
20 results are displayed at a time. To page through the records you must use the
‘Next’ and ‘Previous’ links at the bottom right hand corner of the search
results page. NB: You can also change your search criteria at this point.
Understanding your search results
The search results screen is separated out into three areas; search results analysis, company search results and additional information.
Search results analysis: This shows what you have searched for, how many results were found and the distance (in km) that the nearest match was found.
The ‘Increase search area’ link is displayed in this area if more than one location is found for your search.
Company search results: This shows the address details and the access and facilities symbols for the business you have selected. By hovering over these symbols with the mouse cursor, a description of each symbol will be given.
There are also a number of links on this page; more information, add to favourites and give feedback.
Moving beneath the access and facilities symbols are the following links (from top to bottom):
View Access Assessment: A registered business can create access assessments to detail all the facilities that they currently offer and precise details relating to the access within the building(s). These assessments can be viewed by clicking this link (if applicable – not all businesses use this facility. The link is only displayed if an access assessment has been created by the business for the location you are interested in.)
More Information: Clicking this link will take you to a page that displays detailed information about the business. Potentially the most important area of the search results, this page can include specific details regarding company policies, repairs, announcements or future enhancements for example. The More Information page is detailed in the ‘More Information Pages’ link.
Add Favourites: By clicking this link you can add the location to a folder of favourites so you can quickly check back next time you visit the site. This feature is explained in the ‘Understanding my Favourites’ link. (NB: this feature is for members only - registration is free to all users)
Give Feedback: By clicking this link you can feedback your comments to the head office of the business. Feedback is explained in the ‘leaving feedback for a company’ link.
Moving away from the right hand side of the screen, on the left underneath the address details are the following links:
- Website: a link to the website of the company registered.
- Location Map: Registered companies can choose to create a link to a map of how to get to the premises. This option is only displayed if a company has set up this map link.
NB: On the search results page shown on this page you can choose to increase your search area or change your original search criteria completely
More Information page
When a business registers on Direct Enquiries it can add up to the equivalent
of five pages of A4 under ‘More Information’.
This additional information space can be used to detail specific information for
a location. It is easy to update by the business concerned. This is often
used to highlight any changes to a location, so visitors to the site can stay
informed about the location they are proposing to visit.
The ‘More Information’ page can also provide detailed information about the
access and facilities within the selected location. For example, if the front
door of a property has steps it may be difficult for a wheelchair user to get
Leaving feedback for a company
(Registered members only – registration is free to all users)
If you are a member and signed in to Direct Enquiries, from time to time you may decide to feedback your thoughts to the head office of the company you are searching for. This may be in relation to a specific location or just the company as a whole.
For example you may wish to say that you were unhappy with a particular facility, attitude or service, or perhaps just that the services exceeded your expectation and you wish to let the company know. Either way, it is important for companies to receive feedback so they can improve the facilities and services they offer.
To leave feedback, just fill out the form and press the ‘Send Feedback’ button situated at the bottom of the screen.
Please note that the option feedback to companies featured on the Register is only available to Direct Enquiries members and you must be signed in beforehand.
Understanding 'My Favourites'
(Members only - membership is free to all members)
If you have locations that you visit on a regular basis, you may wish to mark them as ‘favourites’. If you choose to do this then you can select whether you wish to receive email updates each time any details change for those locations.
Each time you use Direct Enquiries you can bypass the need for a new search and skip straight to your list of favourites to see which details have changed and how this may affect you.
If you have not chosen to receive email updates and you wish to enable this feature then you can do so at any time by ‘amending your registration’.
To do this, sign into Direct Enquiries and click the ‘Amend Registration’ link at the bottom of the home page and change the radio button asking if you wish to receive email updates.
Alternatively, if you are logged in and viewing your list of favourites you can enable or disable email alerts in an area at the top of the page.
To view your favourites, login to Direct Enquiries and click the ‘Favourites’ link in the bottom navigation area on the home page.
Adding a favourite to your list:
To add a favourite to your list, simply click the ‘Add to My Favourites’ link on the search results page. (NB: You must be logged in to add favourites to your list)
Removing favourites from your list:
To remove a favourite from your list, simply click the ‘Remove from My Favourites’ link in the relevant business’ details on the search results page. (NB: You must be logged in to remove favourites from your list)
Please note that the feedback feature is only available to registered members and you must be logged into Direct Enquiries beforehand.
The Press Centre is the main resource centre for people visiting Direct
Enquiries looking for information about us and access issues.
Overview of the Press Centre Home Page
You can use the press centre home page to navigate all areas of the press
centre and find the information you need.
- Menu: The menu on the left hand side of the screen allows you to access
all other areas of the Press centre, including Press Coverage, Press Releases,
Articles and Opinion Pieces and TV Adverts.
- Search press pages: Below the menu bar is a text box where you can
search for information within the press centre. Simply type in a word or phrase
and click search. The result will then be returned, which you can click on to
link to the relevant page.
- Search Direct Enquiries: This simple method of searching the register
allows you to input the category and location of the service you are looking
for. When you click 'search' the window will change to allow users to
prioritise the results using the access symbols as before.
- Contact: You can contact the Direct Enquiries Press Office by clicking
on the link below the search box.
- Latest News: This link in the centre of the page takes visitors to the
most recent press release we have issued.
- Top coverage: This link in the centre of the page takes visitors to the
most recent, high profile coverage we have achieved.
- Expert opinion: This link in the centre of the page takes visitors to
the most recent article written by our team of experts.
Other press pages
Press Coverage: This page, accessed through the menu on the left of the
screen allows you to see a selection of Direct Enquiries recent press coverage.
By clicking on either the links in the menu, which expands when visitors enter
the press coverage page, or directly on the coverage title in the main page,
you are taken to new page containing details of the coverage.
Press Releases: This page, accessed through the menu on the left of the
screen allows you to see all of Direct Enquiries recent press releases. By
clicking on either the links in the menu, which expands when you enter the
press releases page, or directly on the headlines in the main page, you are
taken to new pages containing the full press releases.
Articles and Opinion Pieces: This page, accessed through the menu on the
left of the screen allows you to see a selection of Direct Enquiries opinion
pieces. By clicking on either the links in the menu, which expands when
visitors enter the articles and opinion pieces page, or directly on the opinion
piece highlighted in the main page, you are taken to new pages containing the
TV Adverts: This page, accessed through the menu on the left of the
screen allows you to see all the adverts we have created for TV campaigns. When
you click on either the image or link in the page a new window will open and
play the advert.
The Business Solutions page gives access to the free Access Assessment and search facility.
The Access Assessment enables companies to identify and clearly communicate a complete list of all the access facilities they provide. It can be used to identify and prioritise any areas that need attention.
The search facility is a free download for companies to enhance their own websites by providing their visitors with the option to search for accessible businesses across the UK.