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Arnold Clark Fiat Aberdeen - FIAT AUTO (UK) LTD (Assessment)

Whitemyres Place
Lang Stracht
ABERDEEN
AB16 6HZ



Telephone: 01224717500

Website: www.arnoldclark.co.uk
Email: aberdeen.fiat@arnoldclark.co.uk
Do you or your staff offer assistance to any customer who may require it? Yes
Have any of your staff had disability equality training? Yes
Do any of your staff speak an alternative language? No

Parking Provision
Do you have your own off road customer parking area? Yes
If Yes, do you have any designated accessible parking spaces? Yes
If Yes, how many accessible spaces do you have? 1 spaces
If you own your own off-road customer parking, do you have any allocated parent/child parking spaces? No
Can you get to the service department from the car park without crossing a road? Yes
Information about parking The nearest accessible Car Park is situated outside the entrance.

Drop Point
Is there a safe drop-off point within 50 metres of the branch? Yes
Where is the nearest safe drop-off point? There is a drop off point outside the main entrance.

Location Approach
Is the outside of the building well lit? Yes
Is there anything about the approach to your building that may cause difficulty for customers? No

Entrance(s)
Do you have more than one customer entrance into your building? No
Which is the most accessible entrance for wheelchair users/parents with double buggies? Main

Main Entrance

Steps, Handrails and Ramps
To enter the building will a customer encounter Stairs\Steps, Ramps, Lifts or is it all level? Ramp
If ramp: is the ramp Shallow, Moderate or Steep? Shallow
Does the ramp have an appropriate handrail on both sides? No
Does the ramp have a raised edge? No
 

Main Entrance - Intercom
Do you have an intercom to attract attention? No
 

Main Entrance - Door
Is the threshold level or is there a lip more than 15mm? Level
Is the entrance via a single or double door? Double
Is the doorway wide enough for a wheelchair user to go through? Yes
Is the door able to open fully? Yes
Are the doors left open? No
Is the door automatic? Yes
Are the doors glass? Yes
If yes, are there any markings to prevent a partially sighted person walking into the door? Yes
 

Main Entrance - Parents with Push chairs
Parents with Push chairs Yes

Inside the building
Do you offer MOT's on site? Yes
Is there an accessible MOT viewing area? Yes
Do you provide a courtesy car? Yes
Are you able to offer a home collection/delivery service? Yes
Do you offer a wash and vac service? Yes
Once inside your building can a wheelchair user get to all customer areas or make use of your service unaided? Yes
Once inside your building can a person with a mobility impairment get to all customer areas or make use of your service unaided? Yes
Once inside, can a wheelchair user get to the payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, a lap tray or a clipboard? Yes
Please detail what you are able to offer? Counters are at desk height and there is a portable chip and pin machine available for customers.
Once inside, can a wheelchair user get to the reception/information counter (low counters)? Yes
Is there an accessible office or area offering privacy? Yes

Building floors
Is your business on more than one floor? No
Do you have any customer areas that people will have to use steps to get to? Yes
Do they have hand rails (banister) for people to use? Yes
Additional Information about internal steps There is one step up to the customer waiting area.

Seating
Do you have an area where people can sit down and rest should they need to? Yes
Are refreshments available? Yes
Are refreshments complimentary? Yes
Is there a play area for children? No
Is there an area where a wheelchair or pushchair can be left during a test drive? Yes

Other Services
Can you provide any other service or facility for partially sighted or blind people? Yes
Please detail the service or facilities you provide? Staff can use their computers to increase the text size of documents for visually impaired customers.
Have you got any induction loops for hard of hearing people? No
Can you offer any sign language interpreters? No
Can you provide any other service or facility for hard of hearing people or deaf people? Yes
How would you assist a hard of hearing or a deaf person, to use your business? Staff would be able to communicate with pen and paper.

Customer Toilets
Do you offer customer toilets? Yes
Have they been adapted to allow a wheelchair user to use them? Yes
Is the access to the toilets kept clear? Yes
Are the toilets on level access? Yes
Are the toilet doors automatic? No
Do the toilet doors open in, out or are they sliding? Out
Can a wheelchair user get in and shut the door? Yes
Can a wheelchair be reversed alongside the toilet? Yes
Is there room for a large electric wheelchair? Yes
Are there grab rails present? Yes
Is the toilet roll holder within easy reach? Yes
Is there an assistance alarm present? Yes

Baby Changing Facilities
Do you provide baby changing facilities? No

Other Details
Fire Evacuation, please detail how you will meet the needs of disabled customers in the event of a fire: Customers would be evacuated out of the building with staff assistance if needed.
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