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Do you or your staff offer assistance to any customer who may require it?
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Yes
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Have any of your staff had disability equality training?
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Yes
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Do any of your staff speak an alternative language?
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No
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Parking Provision
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Do you have your own off road customer parking area?
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Yes
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If Yes, do you have any designated accessible parking spaces?
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Yes
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If Yes, how many accessible spaces do you have?
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1 spaces
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If you own your own off-road customer parking, do you have any allocated parent/child parking spaces?
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No
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Can you get to the service department from the car park without crossing a road?
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Yes
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Information about parking
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The nearest accessible Car Park is situated outside the entrance.
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Drop Point
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Is there a safe drop-off point within 50 metres of the branch?
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Yes
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Where is the nearest safe drop-off point?
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There is a drop off point outside the main entrance.
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Location Approach
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Is the outside of the building well lit?
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Yes
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Is there anything about the approach to your building that may cause difficulty for customers?
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No
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Entrance(s)
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Do you have more than one customer entrance into your building?
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No
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Which is the most accessible entrance for wheelchair users/parents with double buggies?
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Main
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Main Entrance
Steps, Handrails and Ramps
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To enter the building will a customer encounter Stairs\Steps, Ramps, Lifts or is it all level?
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Ramp
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If ramp: is the ramp Shallow, Moderate or Steep?
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Shallow
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Does the ramp have an appropriate handrail on both sides?
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No
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Does the ramp have a raised edge?
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No
|
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Main Entrance - Intercom
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Do you have an intercom to attract attention?
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No
|
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Main Entrance - Door
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Is the threshold level or is there a lip more than 15mm?
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Level
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Is the entrance via a single or double door?
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Double
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Is the doorway wide enough for a wheelchair user to go through?
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Yes
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Is the door able to open fully?
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Yes
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Are the doors left open?
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No
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Is the door automatic?
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Yes
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Are the doors glass?
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Yes
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If yes, are there any markings to prevent a partially sighted person walking into the door?
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Yes
|
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Main Entrance - Parents with Push chairs
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Parents with Push chairs
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Yes
|
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Inside the building
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Do you offer MOT's on site?
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Yes
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Is there an accessible MOT viewing area?
|
Yes
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Do you provide a courtesy car?
|
Yes
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Are you able to offer a home collection/delivery service?
|
Yes
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Do you offer a wash and vac service?
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Yes
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Once inside your building can a wheelchair user get to all customer areas or make use of your service unaided?
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Yes
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Once inside your building can a person with a mobility impairment get to all customer areas or make use of your service unaided?
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Yes
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Once inside, can a wheelchair user get to the payment counters (for example low counters) or can
you provide an alternative such as portable chip and pin machine, a lap tray or a clipboard?
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Yes
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Please detail what you are able to offer?
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Counters are at desk height and there is a portable chip and pin machine available for customers.
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Once inside, can a wheelchair user get to the reception/information counter (low counters)?
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Yes
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Is there an accessible office or area offering privacy?
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Yes
|
|
Building floors
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Is your business on more than one floor?
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No
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Do you have any customer areas that people will have to use steps to get to?
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Yes
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Do they have hand rails (banister) for people to use?
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Yes
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Additional Information about internal steps
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There is one step up to the customer waiting area.
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Seating
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Do you have an area where people can sit down and rest should they need to?
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Yes
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Are refreshments available?
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Yes
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Are refreshments complimentary?
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Yes
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Is there a play area for children?
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No
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Is there an area where a wheelchair or pushchair can be left during a test drive?
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Yes
|
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Other Services
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Can you provide any other service or facility for partially sighted or blind people?
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Yes
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Please detail the service or facilities you provide?
|
Staff can use their computers to increase the text size of documents for visually impaired customers.
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Have you got any induction loops for hard of hearing people?
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No
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Can you offer any sign language interpreters?
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No
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Can you provide any other service or facility for hard of hearing people or deaf people?
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Yes
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How would you assist a hard of hearing or a deaf person, to use your business?
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Staff would be able to communicate with pen and paper.
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|
Customer Toilets
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Do you offer customer toilets?
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Yes
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Have they been adapted to allow a wheelchair user to use them?
|
Yes
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Is the access to the toilets kept clear?
|
Yes
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Are the toilets on level access?
|
Yes
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Are the toilet doors automatic?
|
No
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Do the toilet doors open in, out or are they sliding?
|
Out
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Can a wheelchair user get in and shut the door?
|
Yes
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Can a wheelchair be reversed alongside the toilet?
|
Yes
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Is there room for a large electric wheelchair?
|
Yes
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Are there grab rails present?
|
Yes
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Is the toilet roll holder within easy reach?
|
Yes
|
Is there an assistance alarm present?
|
Yes
|
|
Baby Changing Facilities
|
Do you provide baby changing facilities?
|
No
|
|
Other Details
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Fire Evacuation, please detail how you will meet the needs of disabled customers in the event of a fire:
|
Customers would be evacuated out of the building with staff assistance if needed.
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