Julie Chappell, HR Manager, Mk One
"When the DDA came into effect, Mk One provided each member of staff with training in disability awareness to ensure that our disabled customers are not
treated any less favourably than other customers. Direct Enquiries gives us a powerful medium to convey this. After visiting our stores, our disabled
customers can also give us feedback via the Direct Enquiries website, which helps us to continue to improve our service to all of our customers."