Alliance & Leicester
Tim Neal, Alliance & Leicester
"We believe in not just complying with the letter of the law but also with the ‘spirit’ of the act. Our involvement with Direct Enquiries has enabled us
to benefit from feedback and has already been appreciated by our customers. It is helpful to be informed of the individual requirements of people with
disabilities. We can then anticipate the types of problems that can arise, and demonstrate that we are making every effort to get to know the needs of our
actual and potential disabled customers. Of course there may be locations where we are prohibited from compliance due to a number of factors. However, it is
our belief that through using Direct Enquiries we can at least make customers aware of any difficulties before they are unduly inconvenienced. The feedback
received is invaluable as it provides us with information as to how we can make further improvements.