Tara Brady, Employment Relations & Diversity Manager
"B&Q's vision is to ensure that all its customers are able to shop with confidence in our stores, secure in the knowledge that they will be able to
access our goods and services with ease, find solutions to meet their home improvement needs and be treated with respect by our staff."
"Direct Enquiries is a valuable tool for disabled people and features the accessibility details for all of our stores and also provides an invaluable
feedback tool enabling us to listen to customer comments and where appropriate make further improvements".